Remember that customers are the only thing a business has.  They are your lifeblood.  Every decision must be based on customer satisfaction and benefit.

Ask employees every month which management obstacles prevent them from doing their jobs well.  Then work on it!.

Continually search for potential employees to build a reserve of people.

Be sure that every person who joins the organization will start becoming better from the first day… and that they have a concise, written description of what they must achieve and by when.

Chart the progress of the company by results achieved rather than by the number of hours worked.

Involve all employees in developing strategic plans, solving problems and working with customers.

Surround yourself with the very best people possible.  Don’t be paranoid about someone taking your job or knowing more than you do … that will work to your advantage.